How do payouts and invoicing work?

Who issues which document?

• The payout invoice — you issue it. You invoice Reservoria for the payout belonging to a given payment day (Agreement, Article 5).
• There is no separate commission invoice. The Service Fee is not invoiced to you separately; it is collected by being offset against your payout (Article 3).
• Reservoria issues the guest invoice. You provide the accommodation service; Reservoria issues the accommodation/service invoice to the guest. Accommodation tax remains the property's liability as the legal taxpayer (Article 5).

How is the payout calculated?

Your payout is calculated by deducting the Service Fee, the Tax liability arising from the OTA commission and any Transfer/Payment Fee from the sale amount (Article 3). The deduction is made directly in your payout account, not through an invoice sent to you. Because the Service Fee is not invoiced to you separately, no tax is charged to you on that fee. The Tax liability arising from the OTA commission, however, is not a tax arising from Reservoria's own service — it arises from the OTA's own commission on the channel that sold your room and is not part of Reservoria's service revenue. The Service Fee and Tax liability arising from the OTA commission rates that apply to your property are set out in Annex 1 (EK-1) of your agreement, and you can see the rates and amounts applied to each booking in your dashboard and reconciliation.

How is the payment day determined?

The payout arises per reservation and is earned once the stay actually takes place. The payout for each reservation is paid on the second Monday following the check-out date. If that day falls on a public holiday, payment is made on the next business day.

Payouts arising from different check-out dates are not gathered into a single period; each is paid separately on its own payment day.

The reconciliation flow

1. Reservation and collection — the guest books; the accommodation amount is collected by Reservoria (directly or through a channel), or by the property on Reservoria's behalf (payment at the property).
2. The stay takes place — the payout is earned at this point; Reservoria issues the guest invoice.
3. The payment day is set — the second Monday following that stay's check-out date.
4. The reconciliation is presented — before each payment day, Reservoria prepares and sends you the reconciliation showing the stays falling on that day, the Article 3 breakdown (sale amount, applied Service Fee and Tax liability arising from the OTA commission, and any Transfer/Payment Fee) and your payout.
5. You issue your invoice — you invoice Reservoria for the payout belonging to that payment day.
6. Payment is made — the payout is transferred to the account you provided on that payment day.

The procedure for objecting to a reconciliation is set out in the Hotel General Terms and Conditions (Turkish).

Other situations that affect the payout

• Payment at the property — when you collect the amount at the property with Reservoria's approval, you receive it on Reservoria's behalf and the amount is offset against your payout (Article 5; details in the General Terms).
• Walk costs and compensation caused by the property — if you cannot honour a confirmed reservation through your own fault, the resulting walk costs and guest compensation may be offset against your payout. Amounts to be offset are notified to you, together with their basis, before the offset is applied (Article 8).
• Cancellation — no payment is made for reservations cancelled by the guest, and the room is returned to the allotment (Article 7).
• Date/room changes — for an accepted change, the payout is calculated on the stay that actually takes place, and the payment day is re-determined according to the post-change check-out date (Article 7).

Where do I track it on the dashboard?

From the Invoices & reconciliation section of your dashboard, you can view your payment-day reconciliations, payout amounts and payment statuses. To learn how the service fee is calculated, see the How is commission calculated? article.