An unwanted double booking occurs when the same room and date sell more than once because channels are not synchronised. This is different from controlled additional sales managed under explicit rules for an eligible property.
Prevention first
- A room sold through one channel is closed instantly across all channels.
- Keeping all channels connected and correctly mapped minimizes the risk of overbooking.
- Adding reservations you receive outside the platform to your calendar is critically important.
When a conflict occurs
When a conflict occurs, the panel surfaces the affected reservations early. The team reviews available rooms, suitable upgrades, alternative accommodation and channel terms together. Internal risk models and decision rules remain protected; users see an actionable option and its reason.
A safe resolution flow
- Reservoria shows the conflict and the affected reservations.
- It shows actionable options, such as another suitable room, an upgrade or alternative accommodation.
- An authorised team member checks guest impact and operating conditions before applying a decision.
Tips
- Keep your notifications on so you catch a conflict early.
- Where possible, prefer a room move/upgrade over a cancellation — it preserves guest satisfaction and your review score.
- After applying the solution, inform the guest involved.